LOGGING INTO YOUR ACCOUNT

  • How do I create an account/register?

In order to buy books, you need to have a registered account with us. Having an account will enable you to place orders quickly and easily while allowing you to track your orders online. Your email address and password are the keys to your account. To protect your security, they must be entered before any account specific information can be accessed like billing, shipping address or order history.

For future visits, or if you've left your computer for a while, we will ask you to sign in with your email address and password before you check out. This protects your personal information.

We save your billing and shipping address in your protected account so future purchases will be even quicker.

  • What do I do if I forgot my password?

If you have forgotten your password and are prompted for one, simply click on the Forgot Your Password? link and your password will be emailed to the address we have on file.

If you continue having difficulty, please email our Customer Service Department at [email protected]

  • How do I change my account information or password?

Once you have logged into your account, you will have the ability to change your address and contact information. Follow the instructions on the screen and then click on Update my Information.

SECURITY

  • Is shopping in the MDC Publishers Bookstores safe?

Yes! Our software is the industry standard and among the best software avalaible today for secure online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cant be read as the information travels over the Internet.

PAYMENT

  • How do I make an online payment?

Your purchase can be made with Visa, MasterCard and other banks listed.

On the Billing screen, please enter your billing address, credit card number, credit card expiration month and year, and card type, and enter the cardholder’s name exactly as it appears on the card.

For your security, the e-mail address and password fields are required at the time of your first purchase. If you wish to change these settings in the future, please go to “Your Account”

 You may pay with a check or online transfer by using our Mail-In-Order Form. You can print a copy of the form and mail to us.

Please Note: Mail in orders take additional time to process. We do not accept checks from outside Malaysia.

OFFLINE MANUAL PURCHASE

  • Can I Purchase MDC Publishers Books Offline?

Absolutely. You can also order our books by telephone, fax, mail, or e-mail.

  1. To order MDC Publishers books by telephone, please call us at: 60341086600

  2. To order by fax, send your order to: 60341081506

  3. To order by mail, send your order to:

MDC Publishers
2717 & 2718, Jalan Permata 4,
Taman Permata, Hulu Kelang
53300, Kuala Lumpur, Malaysia

(Please note that for orders sent by mail, MDC Publishers has a processing turnaround time of 5 business days before order placement)

When placing order, please provide the following information;

  1. The title, and the number of copies you would like to order

  2. Your name and complete mailing address

  3. A check, money order or credit card information, and the amount of your order plus shipping and handling


SHIPPING / DELIVERY

  • How long will it take for my order to arrive?

Local – Most orders will be delivered to you within one weeks time (Monday – Friday excluding holidays) following receipt of your order.

Kangaroo Courier is the preferred carrier for local shipment within Kuala Lumpur, Selangor and Putrajaya.

International – Your order will be processed and shipped within 48 hours (Monday – Friday) excluding holidays) following receipt of your order.

UPS is the preferred carrier for International shipments. All UPS International shipments can be tracked.

Most orders will be delivered to you within 2-4 weeks time depending on the region.

  • Can I have my order shipped to my PO Box or APO address?

UPS or Kangaroo cannot deliver to PO Boxes or APO Box addresses. Please be sure to give us a physical address when placing your order.

RETURN POLICY

  • What is the return policy?

If the book you received has any physical defects, MDC Publishers will replace that book at no charge. Because our books are carefully handled by Kangaroo and UPS, we cannot accept returns of books for any other reason.

Once an order has been finalized, no changes or cancellations can be made.

eBOOKs

  • How do eBooks/Digital work?

Purchase the ebook by selecting the “ebooks” section. You will receive an email with a link to your eContent page of your online bookstore once the sale is finalized. There will be a list of eBook titles you have selected with the link and instructions on how to download your eBook(s).

 Note: Be sure to download your eBooks on the computer you intend to use and not on shared or lab computers.

 Once an eBook title has been downloaded, it cannot be returned.

  • What software do I need to use ebooks?

You will need Reader software to use your eBooks. eBooks are available in Adobel of which are free to download. You must have the appropriate reader to use your eBooks.

  • Can I share my ebooks?

eBooks are designed as one-time downloads to a single computer owned by one user. Encoded Digital Rights Management does not allow eBooks  to be shared between multiple users.

If you find any of the above information are not helpful and need further help from us, please send us email to [email protected]